By Progress Godfrey
Public Complaints Commission (PCC) in a bid to ensure inclusion of People Living with Disabilities (PWDs), has established a Call Centre as well as a complaints lounge to house complainants who may want to lodge their complaints in person.
The launch, done by the Chief Commissioner of the PCC Hon. Abimbola Ayo-Yusuf was in celebration of the 47th anniversary of the commission in Abuja on Tuesday.
The Commission is saddled with the function of providing impartial investigation on behalf of the people who feel aggrieved by the action or inaction of the government or private companies.
Hon. Ayo-Yusuf explained to journalists that the launch of the call centre was one of the steps to address the communication gaps and make interaction with the Commission seamless.
With the launch, the centre will provide room for social media reach, email as well as a Complaints Management System that allows for call tracking of complaints and a multilingual Call Centre Agent delivering in Hausa, Igbo, Yoruba and Pidgin.
He added that the need for the new complaints lounge now situated downstairs of the commission’s office building in Abuja was to enable inclusiveness for PLWDs by allowing easy accessibility.
His words, “We listen to complaints from the citizens because, in Nigeria, our major problem is complaints, so we start resolving them from the root so we can have peace because that is what we need in Nigeria.
“When it comes to communication, it is difficult because of transportation, but now with social media, you can complain through email, Instagram, you can phone in through the call centre and you will be attended to there and then. You can also track your complaints as it goes.
“A lot of people said they did not know Public Complaints Commission before, but right now we are making our presence known and with our powers; enforcement and everything right now, you will feel our impacts, just give us a few more months and you’ll see a lot of things happening.”
He said the Commission gets complaints about administrative, social injustice among others and resolves such complaints free of charge.
“We have complaints from Aviation – delays at airports, complaints against the Central Bank, complaints against immigration – passports being delayed, taking so long. There are so many complaints. I intend, with my team, to tackle them and make Nigerians comfortable.
“We don’t charge for it, it is free. All our services are free,” he added.