Tools for Participation

This part translates principles into tools that communities and governments can deploy. Social audits compare plans to actual delivery; citizen scorecards capture user experience; complaint hotlines and ombuds systems resolve issues; participatory budgeting aligns spending with needs. When paired with open data and independent media, these tools reduce leakages and improve outcomes. Part 2 provides step-by-step guidance and pitfalls to avoid during rollout, especially in underserved areas.