The Kaduna Electric has published the list of customers it refunded after being over billed as directed by the Nigerian Electricity Regulatory Commission (NERC).
The full list of over 49,000 customers has been uploaded on the company’s website and published in two national newspapers in compliance with the order.
In a statement obtained by the Explainer on Friday, March 15, by the company’s Head of Corporate Communication, Abdulazeez Abdullahi disclosed that NERC’s Capping Order had directed distribution companies to ensure that unmetered customers are not billed beyond a certain threshold.Â
NERC’s order was aimed at aligning the estimated bills for unmetered customers with the measured consumption of metered customers on the same supply feeder.
The statement reads in parts: “In compliance with the Nigerian Electricity Regulatory Commission’s Order on Non-compliance with Capping of Estimated Bills to unmetered customers for the period of January to September 2023, Kaduna Electric has completed credit adjustment to all affected customers as provided in NERC’s assessment report.
“The affected customers will notice a credit adjustment for the cumulative overbilled amount for the period of January to September 2023 on their February 2024 bills which is being delivered as of now.”
Abdullahi reiterated Kaduna Electric’s commitment to customers’ satisfaction and to comply with all regulations and orders.
However, he said it is incumbent on customers to also endeavour to settle their debts for electricity consumed.Â
“Prompt payment of bills and zero tolerance to all forms of energy theft are paramount in ensuring the power sector functions effectively,” he added.
