A SOCIAL MEDIA influencer on X formerly Twitter, Daniel Regha has alleged Mobile Telephone Network (MTN) Nigeria of theft of mobile data.
According to Regha, MTN wiped out his 409 GB which cost over N50,000 due to poor service.
The X influencer expressed his grievance on his verified X account on February, 10,2025 that MTN stole his data deliberately.
His complaint message reads, “Thank you @MTNNG, @MTN180 for STEALING my data, deliberately”.
“So my data expired on the 3rd of Feb. 2025, and I tried re-subscribing with my bank apps but it kept bouncing back. I reached out to MTN customer care multiple times and was told that their network has some issues, and they are working to fix it”.
He further continues: “Keep in mind that I could barely use the data before now due to poor network coverage. I called almost every day reminding the customer care agents that the roll-over time ends on Feb. 10th, multiple times, and was reassured that the date will be extended since the issue wasn’t coming from me”.
The X user lamented that his MTN app including bank transactions and USSD codes could not work for him to renew his sub due to poor network connection.
Regha said, “During this time both their MTN app, bank transactions, and USSD codes weren’t working, even they themselves couldn’t renew the sub from their own end because their system was down”
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“Today I woke up to find out that they (MTN) have proceeded to wipe out the data balance, “409 GB” which costs over N50k. The customer care agent who answered my call this morning said that there’s nothing he can do, I can only re-activate now. Just imagine that, a network provider that takes zero accountability, nor values customer satisfaction. Absolutely infuriating”.
Reacting to the development, MTN subscribers on social media expressed their displeasure with the unnecessary reduction and vague deduction they experienced from the telecommunication company.
A subscriber of the network, Adam @tirimisyjr said, “MTN steals from their subscribers and this isn’t their first time.
That is not all, 1st_svn @Chuuda00 says, “we Nigerians are not ready to have this discussion on all this out Network providers, a lot has been going on unchecked. They keep deducting your money over subscriptions you never subscribed for.”
Additionally, another social media user Mr. Watson @vickyjay201 noted that Nigerians might be forced to file legal suit against MTN in future.
“One good day, a very well-ready Nigerian will sue you in Court and will Win cases against you for all the fraudulent activities you have used over the years to steal from Nigeria and you will pay heavily for it, your License will be withdrawn.”
When The Explainer reached out to MTN Nigeria via their email, there was no response at the time of filing this report.
The Explainer had reported how Nigerians groaned over the increase in data price, citing economic hardship in Nigeria.
MTN increased its data by 200% following the Nigerian Communications Commission’s (NCC) approval to hike services by 50% which has caused an uproar among its users online.
This was also announced by the company group on its verified X account that a new price has been implemented.
Following the change in price by the network, MTN subscribers had taken to X to backlash network for their increase of tariff plans. The Explainer noted that an X user @jibreelKhalil posted with a caption, “Now that network providers have begun to increase their tariff plans, the government should do everything possible to ensure the increase of quality in data and network services. It’s unacceptable to be charged higher rates for subpar services and rapidly depleting data”.
Additional Reporting by Adedokun Theophilus
