Kaduna Electric has said it will refund over-billed customers in compliance with the directives of the Nigerian Electricity Regulatory Commission (NERC).
The company, along with other Distribution Companies (DisCos), is facing sanctions for failing to comply with NERC’s Capping Order, which prohibits billing beyond a specific threshold for unmetered customers.
The company’s Head of Corporate Communication, Abdulazeez Abdullahi, said it is ready to refund customers as directed by the regulator.
However, he said “all customers who are to benefit from the refund must be ready to settle all their outstanding debts or risk disconnection.”
Abdullahi highlighted the burden of its huge debt, affecting the company’s capacity to provide efficient service to customers, urging the customers to clear their debts promptly.
He added that the company which operates in Kaduna, Kebbi, Sokoto and Zamfara States “has to confront the reality with the recent developments in the Nigerian Electricity Supply Industry, where distribution companies are required to ensure full remittance to the market for energy received and wheeled to it.”
