The Federal Airports Authority of Nigeria (FAAN) has made a commitment to improve access and amenities for Persons with Disabilities (PWDs) at airports across the country. This announcement was made during the “Public Conscience” anti-corruption radio program, produced by the Progressive Impact Organisation for Community Development (PRIMORG) in Abuja.
Recent investigations by The Explainer reveals the challenges faced by PWDs at Nigerian airports, despite the existence of inclusivity laws. FAAN has recognized these challenges, including difficulties in accessing facilities, a lack of suitable aircraft carriers for wheelchair users, and less-visible signage.
Alex Okosun, Head of Department, Public Affairs at FAAN, has assured the public that the authority is fully aware of the plight of PWDs and is dedicated to improving service delivery. Okosun has pledged to thoroughly address the challenges faced by PWDs in order to enhance facilities and the airport experience.
“We listen to complaints from persons with disabilities, and we will do our best to improve our facilities. I promise that when we get back to the office, we will conduct a thorough assessment and ensure appropriate actions are taken,” said Okosun.
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FAAN plans to collaborate closely with airline operators to encourage them to upgrade their aircraft carriers, making it easier for passengers with disabilities to have access. In addition, FAAN is currently undertaking projects to enhance amenities at airports nationwide, although progress may be hindered by government policies and bureaucracy.
Zuwaira Yahaya-Joe, Deputy General Manager of Customer Care at FAAN, emphasized the priority given to the PWD community and the commitment to improving facilities for disabled air travellers. She assured the public that FAAN will address challenges faced by PWDs at airports, including making signage more visible and encouraging passengers to report any issues to customer care or airport disability desks.
Yahaya-Joe highlighted, “We have special passages for PWDs that takes them from the airport entrance to their aircraft. Furthermore, we will enhance signage for people with special needs to ensure easy navigation.”
David Anyaele, Executive Director of the Centre for Citizens with Disabilities (CCD), stressed the importance of FAAN conducting accessibility audits at airports nationwide. Anyaele highlighted the significant challenges faced by PWDs, including discriminatory attitudes, limited access to facilities, and inadequate dissemination of information.
He lauded the efforts of PRIMORG on highlighting these difficulties and calls for collaborative efforts to improve the situation. Anyaele also recommended the implementation of mobile lifts, as seen in other countries, to aid boarding for individuals using wheelchairs or crutches.
FAAN’s commitment to address concerns regarding accessibility and amenities for PWDs at Nigerian airports is a significant step towards ensuring inclusivity and a positive travel experience for all passengers. By working closely with stakeholders and implementing necessary improvements, FAAN aims to create a more accessible environment that caters to the needs of individuals with disabilities.
