Measuring Impact and Scaling

To scale civic engagement, institutions must measure results: service coverage, timeliness, satisfaction, and grievance resolution. Mixed-methods evaluations capture quantitative gains and qualitative trust shifts. Learning loops—pilots, feedback, adaptation—avoid one-size-fits-all designs. Partnerships with civil society and local media sustain visibility and accountability. Part 3 sets indicators, data routines, and governance arrangements that help models travel across sectors and states without losing community ownership.